Jeff's book is called GLITCH, and it documents some of the great software failures of our time; he even quotes yours truly in the book. Jeff is CEO of Weblayers and an authority on the impact of technology glitches on society. He and I share the belief that IT governance plays a crucial role in alleviating this problem.
This is Jeff's top ten list of software glitches for 2010:
Toys R Us Double Charges Black Friday Shoppers New Hampshire Man Charged 23 Quadrillion Dollars for a pack of smokes McAfee Software Glitch Proves Costly Apple to issue software fix for lingering iPad Wi-Fi problems Weapon Software Glitch Hits Close to Home Toyota Slapped With $32.4 Million Fine for Mishandling Recalls Verizon Wireless to refund $50 million over software glitch Faulty software costs NY $114M Chase Web crash locks out 16.5 million online customers Airborne Laser Test Failure Blamed on Software Error
What do you think about this list -- does it include the best failures?
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