Umm, hello, wristwatch technical support?

This is the doubly-embarassingstory of how someone with more than sixteen years of experience in hightech couldn't figure out a wrist watch. As I'm travelling the next few days, Caroline and I celebrated Valentine'sDay on Friday night.  I received a wonderful watch, with a dual-timezone display -- very helpful in keeping track of family time versus localtime.  It's a beautiful thing, which I'll wear for a long time.  Theonly challenge was that I couldn't figure out, uh, how to set the dateand times and, oh, put the thing on.  No instruction manual arrived-- in the era where there are instructions shipped with bottle openers,this was a little surprising.  But maybe it's all self-documenting,right? I eventually figured out setting the times and date, but couldn't for thelife of me figure out the buckle.  It's a very fancy-looking clasp,certainly more complicated than the one on the super-cool Timex digitalwatch+calculator I've worn since high school (just kidding!).  Afterpushing the little clasp locks in a dozen times, I eventually gave up. The packing slip for the watch thoughtfully had printed on it, "Needassistance?  Call us at 1-800-XXX-XXXX".So, after a moment's consultation with the guy's guide to asking for help(rule #1 -- never ask for help), and an additional moment of embarassment,I gave up and dialed.  A very kind and helpful "product consultant"took pity on me.  But this lead to moment #2 of embarassment -- theinstructionswere right on the company's website. I'm not sure the illustration was perfect and clear, but it was enoughfor me to figure out how to snap up the one hinge I hadn't yet discovered,and moments later, voila.  Problem solved. If only it were this easy to explain why the reply action in Notes is onthe "create" menu and the forward action is on the "actions"menu.

This is the doubly-embarassing story of how someone with more than sixteen years of experience in high tech couldn't figure out a wrist watch.

As I'm travelling the next few days, Caroline and I celebrated Valentine's Day on Friday night.  I received a wonderful watch, with a dual-time zone display -- very helpful in keeping track of family time versus local time.  It's a beautiful thing, which I'll wear for a long time.  The only challenge was that I couldn't figure out, uh, how to set the date and times and, oh, put the thing on.  No instruction manual arrived -- in the era where there are instructions shipped with bottle openers, this was a little surprising.  But maybe it's all self-documenting, right?

I eventually figured out setting the times and date, but couldn't for the life of me figure out the buckle.  It's a very fancy-looking clasp, certainly more complicated than the one on the super-cool Timex digital watch+calculator I've worn since high school (just kidding!).  After pushing the little clasp locks in a dozen times, I eventually gave up.  The packing slip for the watch thoughtfully had printed on it, "Need assistance?  Call us at 1-800-XXX-XXXX".

So, after a moment's consultation with the guy's guide to asking for help (rule #1 -- never ask for help), and an additional moment of embarassment, I gave up and dialed.  A very kind and helpful "product consultant" took pity on me.  But this lead to moment #2 of embarassment -- the instructions were right on the company's website.  I'm not sure the illustration was perfect and clear, but it was enough for me to figure out how to snap up the one hinge I hadn't yet discovered, and moments later, voila.  Problem solved.

If only it were this easy to explain why the reply action in Notes is on the "create" menu and the forward action is on the "actions" menu.
Image:Umm, hello, wristwatch technical support?

Originally by Ed Brill from Ed Brill on February 12, 2006, 8:09am