Melton Shire Council in Victoria has signed a AU$750,000 deal with Avand for content management software that will drive a three year project to overhaul workflow.
The council wants to improve the way it captures and shares business data, and be able to track the status of requests from residents and suppliers.
Avand's DataWorks product is expected to go live before the end of the year, and will be used by the council's 350 staff.
"We'll be using DataWorks' WebForms and workflows to manage all council and customer service requests," said Kelvin Tory, director of corporate services for the council.
"We are also hoping to use DataWorks to log requests over the Internet to provide our customers easier access to council services, perform queries, search and access documents."
"In addition to helping us better handle correspondence, we also wanted a system that gives us seamless organisation-wide workflow and CRM functionality so we can easily manage a customer request from initiation to completion."