Western Digital under fire for weeklong My Cloud outage

Customers are annoyed with a lack of communications over the outage of WD's remote personal storage service, which has also highlighted the vulnerability of such products.

Western Digital is facing a growing public relations nightmare as some of its customers pour out their frustrations over the outage of its WD2Go service, which powers many of the company's cloud storage products.

My Cloud requires the WD2Go service for remote access.

The affected devices include the WD MyBook World Live, WD My Cloud EX1, EX2 and EX4, which have been reportedly down, or hardly available, since March 26, 2014.

"We continue to make progress restoring connections to our My Cloud and My Book Live servers, but some users continue to experience intermittent connectivity and transfer speed issues," said WD, in statement. "We sincerely apologize for this inconvenience and we are working very hard to resolve these issues and resume normal service for everyone as soon as possible. We thank you for your patience."

There has yet to be neither any clear explanation for the disruption, nor expected recovery schedule. On top of that, users have also been reporting that their complaints on WD's website have gone missing, noted TechRepublic.

Essentially, the My Cloud product allows customers to own a hard drive at home which they can hook up to the Internet and access those files remotely. However, the outage highlights its vulnerabilty where one requires the WD2Go service to facilitate access — perhaps putting its access resiliency hardly different from Dropbox and similar services.

Incidentally, the outage comes amid My Cloud's rollout in India last week.