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What do people use on IM?

According to AOL Research, the following features are used most widely on instant messengers: buddy icons (85%), sounds (59%), wallpapers (43%), file-sharing (26%), customer service (14%), games (13%).

According to AOL Research, the following features are used most widely on instant messengers: buddy icons (85%), sounds (59%), wallpapers (43%), file-sharing (26%), customer service (14%), games (13%).