Business
Will offshoring cost you customers?
Customer backlash against businesses who offshore--is it more hype than reality? Either way, it's now a key consideration in the overall business case for offshoring, according to silicon.
Customer backlash against businesses who offshore--is it more hype than reality? Either way, it's now a key consideration in the overall business case for offshoring, according to silicon.com's CIO Jury. Eleven of the surveyed IT execs consider customer backlash a factor, with only one dismissing it as a passing phase.