Yankee Group: 77% of broadband users satisfied with their ISP

77% of broadband customers are satisfied with their Internet service provider. Over one-half say they are satisfied with the customer service personnel and nearly 50% say the same about the quality of their broadband transmission. Comparatively, only 37% tell Yankee they are satisfied with the speed of their high-speed Internet connection and the value of their broadband service for the money, respectively.