ITIL not a panacea for management tools, warns analyst
The British have given us much to be thankful for: The Beatles, Shakespeare, crumpets, and if you haven't heard, ITIL (Information Technology Information Library), a framework of best practices for aligning IT services with business requirements. The UK government came up with ITIL in the late 80s in an effort to improve IT service management, and now it's embraced by industries worldwide.