Nokia Lumia 900 customers: How's your AT&T rep treating you?
A well-done piece by News.com's Maggie Reardon and Roger Cheng regarding their not-so-positive experiences trying to buy a Nokia Lumia 900 at various New York AT&T stores got the twits tweeting this week.
Posing as first-time smartphone buyers, the reporters went to several AT&T retail stores this week -- the big launch week for the first "hero" Windows Phone from Nokia -- and tried to buy the 900. Reps were less than enthused, with five of them in different retail stores suggesting an iPhone would be a better option.
This isn't a new problem for Windows Phone. But Microsoft, Nokia and AT&T are all putting major marketing money and muscle behind the Nokia re-launch in the U.S. Microsoft officials seemingly have seen the light and are ready to dole out prizes and sales incentives for each Windows Phone handset sold. They're also working on educating the reps about Windows Phone's feature set and are actively attempting to get retail sales people in the stores to carry Lumia 900 devices.
Microsoft officials acknowledged to News.com that it's going to take time to get AT&T reps on-board. That said, I'll share some anecdotal information. A number of my Twitter buddies outside New York have been weighing in, saying that their experiences buying Lumia 900 devices at AT&T this week were good, if not great.
While on the topic of Windows Phone marketing, there's been yet another changing of the guard in the Microsoft ranks this week. Gavin Kim -- the General Manager of Windows Phone Product Marketing that Microsoft hired from Samsung in November 2011 -- is out. A Microsoft spokesperson confirmed this with the following note:
“We can confirm that Gavin Kim has made a personal decision to leave Microsoft. We feel very good about the work he has done to set the team, and its new lead Eugene Ho, up for success. We wish him all the best.”
Any other readers out there have any experiences -- positive or negative -- to report when buying/attempting to buy a Lumia 900 from AT&T this week?