Michael Krigsman

Michael Krigsman is founder of cxotalk.com. He is recognized internationally as an industry analyst, strategy advisor, enterprise advocate, and industry commentator. As a columnist for ZDNet, He is a frequent conference speaker and a judge in prestigious industry contests such as the CIO100 contest (CIO Magazine) and CRM Idol. He is also a photographer whose work has been published by the Wall Street Journal, MIT, CNET News, and others. Michael is on Twitter at @mkrigsman.

Latest Posts

Failure of the State

Failure of the State

ComputerWorld reports that Louis Gutierrez, CIO for the Commonwealth of Massachusetts, has submitted his resignation. From the magazine: In a letter yesterday to his staff, Gutierrez said that when he joined the state’s Information Technology Division (ITD) he looked forward to many challenges.

October 4, 2006 by in CXO

School Loan Information

School Loan Information

Sharon Gaudin reports in InformationWeek on a little problem at the US Department of Education: seems they forgot to test a software upgrade before deploying it on their website. Well, I suppose it’s no big deal…well, except to the 21,000 people whose personal information was exposed on the web for several days.

October 3, 2006 by in Enterprise Software

Reducing Services Costs

Reducing Services Costs

Vinnie Mirchandani posts on IBM’s strategy to productize services. Almost a year ago, Vinnie posed this challenge: “IBM’s SI/outsourcing groups do not think like its software group.

October 2, 2006 by in IBM

More on Productized Consulting Services

More on Productized Consulting Services

IBM recently announced a new line of “standardized” service offerings. ComputerWorld has an article today expressing some concerns from customers, who wonder whether they will continue receive the same level of service from IBM as in the past.

October 2, 2006 by in IBM

"Reckless"

"Reckless"

A report by the Work Foundation in the UK is sharply critical of public sector ICT (information and communication technology) projects, saying that “too much recklessness blights government IT projects.”The press release includes the following tidbits:Contrary to the stereotype, public sector managers have sometimes been too gung-ho in their attitude to risk when developing and implementing information technology projects, wasting many millions of pounds of taxpayer’s money in the process.

September 29, 2006 by in Government

Productized Consulting Services

Productized Consulting Services

Hourly billing arrangements are typical on IT projects. However, open-ended billing can create an incentive for consultants to work lots of hours, potentially increasing project duration and cost beyond what may strictly be required.

September 27, 2006 by in IBM

Giant Steps

Giant Steps

Dear Gentle Reader: Please forgive the digression, but this post is not about project failures.Occasionally something comes along which I want to share.

September 1, 2006 by in Tech Industry

Consultant Addiction

Consultant Addiction

Dan Tynan writes in InfoWorld about consultants who seem to hang around forever and suggests methods for escape. You know the type: they rack up endless billing for their clients without much to show for it.

August 31, 2006 by in Tech & Work

Implementation and Consultants

Implementation and Consultants

An interesting discussion related to consulting ecosystems, software implementation failures, and complexity, from Charles Zedlewski’s blog.From the discussion (quoting myself this time):Implementation failures generally do not have a root cause based in technology.

August 29, 2006 by in Enterprise Software

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