Automation will be central to the next phase of digital transformation, driving new levels of customer value such as faster delivery of products, higher quality and dependability, deeper personalization, and greater convenience.
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Last year, Forrester predicted that automation would reach a tipping point -- altering the workforce, augmenting employees, and driving new levels of customer value. Since then, we've seen RPA vendors soar in value; UiPath reached $3 billion valuation in September. Physical robotics leader ABB announced plans to have robots build other robots in its production process. And MIT announced a $1 billion initiative for a new college focused on AI.
As CIOs and other technology and business leaders move to take advantage of this automation tipping point, they must navigate between hype and pragmatism. This week, Forrester released our 2019 predictions report on the automation world, focusing on how automation will drive new business value. Among other predictions, three stand out:
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These and other developments in automation will continue to reshape how we do business. While hype remains a concern, there are so many practical, real-world use cases that the automation revolution will only accelerate in 2019. We invite clients to read the full predictions report for more insights.
Several Forrester analysts, researchers, and research associates contributed to this year's automation predictions, including: Glenn O'Donnell, Craig Le Clair, Chris Gardner, Bill Martorelli, Christopher Condo, and Jenny Thai.
-- By J.P. Gownder, vice president, principal analyst
Download Forrester's complimentary guide on how to manage the automation portfolio to out-think your competition.
This post originally appeared here.
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