in brief The Telecommunications Industry Ombudsman (TIO) has released new figures showing a downward trend in the amount of complaints it has received from consumers about telecommunications providers.
In the first three months of 2010, the ombudsman received 52,730 complaints. This is compared with 54,287 in the December 2009 quarter, and 61,248 in the September 2009 quarter.
The ombudsman attributed the trend to a program it launched last year named "connect.resolve".
TIO complaints (Screenshot by Ben Grubb/ZDNet Australia)
"During the TIO connect.resolve campaign we worked closely with telecommunications providers to help them improve their customer service and complaint handling. It is therefore pleasing to see this trend," said Telecommunications Industry Ombudsman Simon Cohen. "However, complaints remain at very high levels, and I welcome the renewed focus and commitment across the telecommunications industry on better customer service and complaint handling".