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Voda taps into 3 service repair centres

Vodafone customers who need their mobile phones fixed will now be able to take them to newly revamped 3 service centres as part of the Vodafone Hutchison merger.
Written by Josh Taylor, Contributor on

Vodafone customers who need their mobile phones fixed will now be able to take them to newly revamped 3 service centres as part of the Vodafone Hutchison merger.

Boasting a turnaround time of less than one hour for 90 per cent of handset repairs, Vodafone customers living in Sydney, Brisbane, Melbourne, Perth or Adelaide will now be able to take advantage of the service centres.

Vodafone's director of customer service Cormac Hodgkinson said the company was raising the standard of service with the upgrade of the centres.

"Most customers who visit our service centres will walk away with either a repaired or refurbished handset of the same model within an hour. Alternatively, customers can leave their mobile at any Vodafone and 3 store and it will be couriered to the nearest service centre for repair, then returned to the store for collection, usually within three to five working days," Hodgkinson said.

Vodafone's 3G network connectivity has come under fire recently as customers have complained about being unable to get 3G reception across various parts of Australia.

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