For the last year, Swedbank has managed to deflect 80 percent of transactional calls with the help of Nuance's virtual assistant platform, Nina.
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It's accompanied by an implementation and self-assessment guide for organisations, and a compendium of use cases.
What role can Australia play in the global conversation about artificial intelligence?
Amazon Alexa Skills Australia and New Zealand country manager Kate Burleigh says there are now 13,000 Australian developers on Alexa.
Smart automation is more than just about robotics process automation.
Terumo Singapore says the robots can disinfect a room within 15 minutes.