Growing prevalence of cloud services and personal devices in companies' IT environments means the helpdesk risks becoming irrelevant unless it enhances the promptness and quality of support to end-users.
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U.S. tech giant sees the region's vast market diversity as a strong opportunity especially in consulting services due to pace of business transformation.
Enterprises are reducing customizing their IT infrastructure as more modifications can mean lagging "far behind" on software versions, and prevent them from adopting new technologies from their IT supplier requiring the latest version.
Winners of the 2013 IT Leader Awards by Singapore Computer Society give nods to how ubiquitous mobility and user expectation of immediacy have pushed companies to relook customer engagement.
Japanese electronics giant will invest INR 5.5 billion (US$103 million) to expand business with focus on mobile, which is expected to contribute bigger share of overall revenue.
All-in-one IT environments offer benefits in terms of simplified management, but companies must map their own requirements and decide whether this model makes more sense than best-of-breed systems.
Having founded his own startup which he later sold to CA Tech where he's now CTO, John Michelsen believes innovation is about understanding customers' problems better than they do.
All-in-one IT environments have pros and cons over the best-of-breed approach, so companies must map their own requirements and decide which model makes more sense.