A Singapore-based freelance IT writer, Kevin made the move from custom publishing focusing on travel and lifestyle to the ever-changing, jargon-filled world of IT and biz tech reporting, and considered this somewhat a leap of faith. Since t…hen, he has covered a myriad of beats including security, mobile communications, and cloud computing.
Kevin Kwang has nothing to disclose. He doesn't hold investments in the organizations he covers.
[CASE STUDY] Singapore bank is expanding its machine-to-machine infrastructure to capture customer interactions on mobile devices and social media in real-time, which it hopes will improve service quality and customer experience.