Swedbank humanises customer service with artificial intelligence platform
For the last year, Swedbank has managed to deflect 80 percent of transactional calls with the help of Nuance's virtual assistant platform, Nina.
Aimee Chanthadavong
Since completing a degree in journalism, Aimee has had her fair share of covering various topics, including business, retail, manufacturing, and travel. She continues to expand her repertoire as a tech journalist with ZDNet.
