Stilgherrian

Correspondent

Stilgherrian is a freelance journalist, commentator and podcaster interested in big-picture internet issues, especially security, cybercrime and hoovering up bulldust. He studied computing science and linguistics before a wide-ranging media career and a stint at running an IT business. He can write iptables firewall rules, set a rabbit trap, clear a jam in an IBM model 026 card punch and mix a mean whiskey sour.

Latest from Stilgherrian

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Service goes social, but how?

Service goes social, but how?

In the social media era, dissatisfied customers seem reluctant to phone a call centre. Instead, they just complain on Facebook or Twitter. Businesses are expected to notice and respond. How will this change the way customer service is done?

December 12, 2010 by in Social Enterprise

Geek culture takes over the world

Geek culture takes over the world

Pia Waugh, a well-respected geek who now works as a "geek liaison" in the office of Labor Senator Kate Lundy, tweeted once that she finds herself amused at people who talk professionally about social media and online communications with enthusiasm, but miss the role that geek culture plays in the space. I agree.

April 17, 2011 by in Social Enterprise

Twitter turns five: will it rule?

Twitter turns five: will it rule?

Work on the social-messaging service Twitter began exactly five years ago today. Now it has some 200 million registered user accounts, but that's only about 10 per cent of internet users, and even less if you take out the spam bots and inactive accounts. Will Twitter ever become a universal service?

March 20, 2011 by in Social Enterprise