Brian Solis

Brian Solis is Global Innovation Evangelist at Salesforce and also a keynote speaker and an 8x best-selling author. In his work, Brian explores global digital trends to understand their impact on market dynamics and also identify opportunit…ies for growth and innovation. His research covers digital transformation, innovation and disruption, CX, digital commerce, and the cognitive enterprise. As a digital anthropologist, he also observes the evolution of human behaviors. Brian humanizes change in what he calls "digital Darwinism," the evolution of technology and society to help organizations adapt with purpose. Brian aims to identify disruptive signals to more effectively guide leaders and stakeholders in their digital transformation and innovation investments.

Brian Solis is Global Innovation Evangelist at Salesforce. He has no other investments to disclose.

Latest from Brian Solis

Rethinking customer service: No longer the weakest link in the customer's journey

New research shows that high performing organizations are investing in service innovation to digitally transform customer service into a customer engagement engine for driving business growth and loyalty.

February 8, 2021 by Brian Solis in Innovation