You have every reason if you've been worried about McDonald's lately. But maybe its future won't be what you think.
Latest from Chris Matyszczyk
Is this the right time to be introducing ways of doing business that annoy some employees and even some customers?
The failure of airline customer service is the failure of technology. But only partly.
It seems that when you quietly ask company leaders to tell the truth about how they're going digital, they beat their chests and weep.
In the vast realm of employee relations, this might actually impress customers too. Because it affects them.