You can complain and put up with it. Or you can do something about it. This airline chose the latter.
Latest from Chris Matyszczyk
In the vast realm of employee relations, this might actually impress customers too. Because it affects them.
What is going on at Amazon? It's clearly something very strange. Why on earth is the company peddling this of all particular things?
Amazon knows exactly what you want to buy. Or does it?
The failure of airline customer service is the failure of technology. But only partly.
In a rapidly changing world, what can tech companies offer the talented of the future? Not as much as they used to.
Some tech companies are suddenly embracing more traditionalist approaches. HP claims it's not one of them.
You spend all that money and you're not happy? That seems to be the case for the majority of companies.
You're hooked on tech, and you wish you could stop. But wait, all you need is more tech, says Samsung -- and its collaborator, Google.
You have every reason if you've been worried about McDonald's lately. But maybe its future won't be what you think.