Most companies admit they don't have a clue about digital transformation
It seems that when you quietly ask company leaders to tell the truth about how they're going digital, they beat their chests and weep.
Latest from Chris Matyszczyk
We wanted to make things worse, says McDonald's, but it costs too much money
You have every reason if you've been worried about McDonald's lately. But maybe its future won't be what you think.
A Delta customer asked for basic service. Instead, a raving Twilight Zone
The failure of airline customer service is the failure of technology. But only partly.
Chick-fil-A had a really bad idea. Then it found a worse one
Is this the right time to be introducing ways of doing business that annoy some employees and even some customers?
United Airlines employees just showed how to use data to shame your bosses
In the vast realm of employee relations, this might actually impress customers too. Because it affects them.
Google wants more old-style business attitude. HP laughs in Google's face
Some tech companies are suddenly embracing more traditionalist approaches. HP claims it's not one of them.
Suddenly, Amazon wants you to buy the one thing you'd never expect
What is going on at Amazon? It's clearly something very strange. Why on earth is the company peddling this of all particular things?
American Airlines suggests things are three times worse than United
Want to book a vacation for next summer? Or even Christmas? Here are some troubling thoughts from America's airlines.
Regrets, they have a lot. Companies feel sorrow over big IT purchases
You spend all that money and you're not happy? That seems to be the case for the majority of companies.
Apple politely explains why iPhone cases are a waste of money
You use one because you use one, right? You don't trust yourself. Perhaps now is the time to break out, suggests Apple.