A lot has changed during the pandemic. Engineers, for example, seem to be living very different work lives.
Latest from Chris Matyszczyk
Airlines are currently letting a lot of passengers down. Just how bad is it? These two stories offer a clue.
In the middle of horrendous airline unreliability, what's the best way for airline employees to communicate with passengers? Is it this?
Amazon knows exactly what you want to buy. Or does it?
There's an inevitability about this, which doesn't necessarily make it good.
At what point do airline customers completely give up?
It seems that when you quietly ask company leaders to tell the truth about how they're going digital, they beat their chests and weep.
This is all about making travelers feel better. Really. Well, almost all about that.
When a salesperson has no doubts, should you doubt them?
You may think this a delight, but I sense trouble. Especially after some disparaging comments toward other well-known companies.