Burger King publicly shamed an unhappy customer. Then it did it again
How do you encourage customers to go online and tell you what they really think? Burger King's way is, well, different.
Latest from Chris Matyszczyk
This may be the best piece of Mother's Day marketing I've ever seen
Mother's Day is an intense sales period. Sometimes, though, brands ignore the true realities.
McDonald's just gave (some) customers something brilliant
A simple use of technology. A very clever way to sell a Big Mac when you really need it.
Southwest Airlines had a great new idea for customers (then it ruined things)
With many businesses, don't just listen to what they say. Watch what they do.
I went to Best Buy four weeks ago. They still won't let me go
At what point does an excellent customer experience become slightly less so?
Southwest Airlines has excellent news for everyone (except Bill Gates)
When an airline goes up against one of tech's most famous figures, whose side are you on?
Delta Air Lines just admitted to a serious problem, so I tried its latest solution
Delta may have abandonment issues. And that's not all. So I looked to see how it's dealing with them.
Southwest Airlines made a huge change, separating the haves from the have nots
You thought you'd never see this day? Well, here it seems to be.
An extraordinary, incredible example of customer service (yes, from an airline)
At a time where many airlines are using AI to field angry customer calls, one airline has a very different approach.
United Airlines just made a simple change that could delight stressed flyers
It's one of the more irritating elements of flying. United finds a clever technological way to make it slightly better.