Latest from Munir Kotadia
Telstra outage hurts ADSL customers
Telstra's ADSL authentication systems developed a fault over the weekend and caused connection problems for hundreds of Internet service providers (ISPs) in NSW for around 12 hours.Australia's largest ISP Telstra, which provides broadband Internet access to both retail and wholesale customers, has admitted that the company's authentication systems went down for a number of hours over the weekend.
High-tech crime investigators tackle BigPond assault
BigPond, Australia's largest Internet service provider (ISP), has asked the Australian High Tech Crime Centre to investigate recent attacks on its domain name server (DNS) system from Trojan-infested PCs.The Telstra-owned ISP has been temporarily disconnecting compromised computers from its network to stem a tide of bogus DNS requests swamping its servers and delaying customer e-mail and Web site requests.
Don't let the regulators handicap Telstra: Ziggy
Telstra's outgoing chief executive Ziggy Switkowski will plead for the telecommunications giant not to be 'handicapped' before its expected privatisation later this year.In a speech to be delivered at the Trans-Tasman Business Awards in Sydney tonight, Switkowski will say that although the company supports a regulatory review, it is not in favour of any 'exotic restructuring' or more 'bureaucratic processes'.
Cost cutting backfires on call centres
Call centres are more popular than ever, but the proportion of customers that abandon their call before it is answered is increasing at an alarming rate, which can be attributed to cost cutting exercises, according to a new study.The Merchants Global Contact Centre Benchmarking Report 2005, which is funded by IT services company Dimension Data, was published on Tuesday and found that 13.
The curious incident of the text messages at midnight
Mobile phone users have been complaining that text messages sent by friends and family based in Europe on New Years' eve have taken up to 5 days to make the 17,000 kilometre journey.The use of text messages, which are up to 160 characters long and usually arrive within seconds, has exploded over the past few years.