Now businesses have invaded Twitter, what next?
Companies may have built a corporate presence on Twitter and Facebook but many now need to work out a better strategy for responding to unhappy customers
Companies may have built a corporate presence on Twitter and Facebook but many now need to work out a better strategy for responding to unhappy customers
The use of Twitter to spread information about the unrest in Iran can teach businesses valuable lessons about the flow of information in their organizations, according to leading lights of the IT security world.
Spammers are increasingly turning to mobile text-messaging, Web-based instant messaging, blogs and social-networking communities such as MySpace.com, according to mail services company MessageLabs.