Aflac learns important lessons about artificial intelligence and people
Insurer deploys chatbots to boost customer satisfaction, but the human touch is still vital.
Insurer deploys chatbots to boost customer satisfaction, but the human touch is still vital.
Communications company is using the technology to select retail locations, enhance field services, and detect network issues
Expected benefits include increased productivity, better product quality, and improved customer service, according to new report
New report makes the case for welcoming chief risk officers to the C-suite.
Threats abound for connected devices as carriers prepare for next-generation of wireless mobile communications.
New report looks at four key traits for succeeding in a digital environment.
New report from PwC says using data and digital capabilities can lead to smarter decision making.
Healthcare, manufacturing, automotive, and public sector set to see big changes.
New study examines the "digital maturity" of enterprises and how they can close gaps between investments and results.
Organizations should build on the momentum from GDPR compliance efforts to prepare for new rules.