While Google is outselling Amazon in global units of smart speakers, other numbers show Amazon is doing just fine in expanding Alexa's reach and usage
Latest from Brent Leary
CRM and voice are talked about but not often linked in a practical way. While more is being spent on CRM than ever before, more needs to be done for it to be as helpful as it should be.
As the adoption of voice assistants overtakes smartphones, the most disruptive force in business today may lead the voice-first category into even more disruption.
With recent articles showing a lack of adoption for asking Alexa to buy things, many folks are saying voice shopping may be dead before it even gets going, but reports of voice shopping's demise may be a bit premature
The long awaited integration between Alexa and Cortana came last week. And while many don't view Cortana as a major player in the voice assistant space, the potential is definitely there, even it it didn't fully materialize with the news.
We found out that Prime Day was Amazon's biggest sales day ever, and millions of Echo devices were sold. But we didn't find out if voice shopping reached an inflection point on the way to going mainstream.
Jeff Bezos says he wants customers to "ask Alexa" for assistance wherever they are -- but can Amazon continue to dominate the next stages of the voice-first digital transformation as it has in the early days?
The new devices got all the attention at last week's event, but Amazon is more interested in getting your attention.
While Amazon's various devices inspired a range of reactions -- from "awesome" to "nonsense" -- the event overshadowed a potentially even bigger announcement that the company made a day earlier.
Brent Leary introduces Voices Carry: A new blog focusing on the growing impact that voice interfaces and devices have on how consumers and companies interact with each other -- and how enterprises transform and adapt to create better, more consistent customer experiences.