While Google is outselling Amazon in global units of smart speakers, other numbers show Amazon is doing just fine in expanding Alexa's reach and usage
Latest from Brent Leary
CRM and voice are talked about but not often linked in a practical way. While more is being spent on CRM than ever before, more needs to be done for it to be as helpful as it should be.
The cofounder of conversational middleware platform Webio, Paul Sweeney, discusses how the lack of voice design and its impact on voice integration projects was revealed at Convercon, the UK-based conversational interfaces conference he founded last year.
Brent Leary introduces Voices Carry: A new blog focusing on the growing impact that voice interfaces and devices have on how consumers and companies interact with each other -- and how enterprises transform and adapt to create better, more consistent customer experiences.
In this week's Voices Carry, CI expert Brent Leary riffs on the different practical applications that conversational interfaces can have today. This is the real world, after all. They aren't just cute any more.