To capitalize on today's digital disruption, focus on the customer to drive speed and agility.
Latest from Brian Hopkins
Forrester shares three insight technologies that will change your business.
The 15 emerging technologies that Forrester believes have the potential to change the world.
Less than 30 percent of enterprise architects connect analytics to business outcomes well. Look for more firms to double down on insights in 2016.
A recent travel nightmare highlights the importance of systems of insight on customer experience.
This year’s edition of our top emerging technologies addresses age-of-the-customer realities.
As data explodes, so do old ways of doing business.
The fact that crypto-currency makes illegal activity and terrorism easier to fund is deeply disturbing. But the drivers are simply too powerful: Crypto-currency is around to stay and the changes to our global economy will be staggering.
Businesses are forced to operate at a new pace as they contend with informed customers, smart competitors, and employees who choose to use their own technology for work. These trends change how firms use information technology: to be smarter, more secure, and above all nimble.
Firms are responding to changes in consumer attitudes by implementing systems of engagement. Such systems need to understand mobile user behavior in real-time at a very high level of detail, and guess who is sitting on piles and piles of this? Telecom CSPs.