He flew American Airlines, she flew United. For both, the unthinkable happened
Airlines are currently letting a lot of passengers down. Just how bad is it? These two stories offer a clue.
Airlines are currently letting a lot of passengers down. Just how bad is it? These two stories offer a clue.
When you change the way you do business, you can't always foresee all the potential obstacles -- as two big names discovered.
Have we sunk to this? It seems we have.
It's one thing to accidentally swallow your AirPod. It's another when you explain how it happened.
To come out with something like this, during a week when so many are desperate to travel, is extraordinary.