Southwest Airlines admits to an insulting problem that'll drive everyone crazy
What can any business truly do about this behavior? Or could this be the airline's own fault?
Latest from Chris Matyszczyk
United, Delta and American Airlines customers may soon have a scary dilemma
Some say this would be a very positive step to expand travel. Others will be extremely wary.
Southwest Airlines made a big decision that'll annoy customers who need a rest
Airline strategies are constantly changing. Be careful what you wish for.
160,000 people complained. Finally, Delta Air Lines did something about it
A victory for online organizing? Or something slightly more cynical?
Return to the office? Welcome to the bosses' great con
It seems that getting employees to return to the office may, in many cases, be something of a scam. The evidence looks damning.
Delta Air Lines just insulted customers. Then it insulted employees
The mask mandate on planes has been cast aside. But are airlines all reacting in the most productive way?
Southwest Airlines pilots want customers to know how bad things really are
This isn't what you want to hear from the people keeping you safe, especially as they're criticizing the airline's technology and safety.
American Airlines just showed the door to customers who aren't rich
You want to know how airlines are thinking about the world these days? Please come this way.
When software goes wrong, bosses blame employees (if they don't like them)
New research shows that some bosses can be naturally abusive and use alleged bad job performance as an excuse.
United Airlines just made a huge announcement that'll drive customers crazy
One of the most dangerous tropes in business is the big promise. It tends to bump up against the big reality.