Chick-fil-A has a problem that's out of control (and technology can't fix it)
Who could have seen this coming? But surely tech can help somehow. Can't it?
Latest from Chris Matyszczyk
How McDonald's keeps getting embarrassed by an engineer's little app
Customers are annoyed, and an app shows them how annoyed they should be. And now there's a lawsuit.
McDonald's made two huge decisions that'll seriously impact delivery
For a lot of customers, this could work out well. But friction often occurs where tech meets humanity.
Delta says it wants the very best customers (then it treats them like this)
Delta predicts the return of business travel and a commitment to excellence. Do all its services match up to that? Especially the more tech-related ones?
Southwest Airlines just made a confession that may make customers weep
Perhaps it takes a new CEO for an airline to admit its technological failings.
American Airlines has a special way of dealing with angry customers
At a time when many airline customers are deeply unhappy, there is, apparently, clever help at hand. Technological help.
American Airlines just made a startling admission about the future
Of all the airline CEOs, Doug Parker used to be most bullish about the return of business travel. Now, not so much.
McDonald's just made an aggressive move that could actually improve customer service
It's about time certain tech companies were put in their place. McDonald's just tried to do that. But what will be the effect?
Chick-fil-A admits it has a big customer problem (and no obvious solution)
You'd think technology could solve most things, if not everything. It may not solve this problem for a long while though.
McDonald's just announced it's completely changing the customer experience
McDonald's has concluded that there's only one way to go for customers.