Long the most expensive, time-consuming, and fraught activity in IT, the integration of systems and data has seen recent breakthroughs that make it far easier, faster, and less costly to bring systems together in a high quality way. Here's how SAP is changing the art of the possible.
Latest from Dion Hinchcliffe
The ambitious tech company's cloud offerings have expanded in numerous dimensions over the last few years, from community and analytics to Internet of Things and most recently artificial intelligence. Where will the Salesforce platform and ecosystem ultimately end up taking its customers?
While there are plenty of new products emerging to challenge organizations in the way they plan, drive, deliver, and support the business, it helps to understand the leading players.
The average lifespan of the traditional enterprise is plummeting rapidly, largely due to inability to adapt to today's fast changing technologies.
Useful innovation is one of the most meaningful outputs of human creativity. Today, technological aids are increasingly employed to improve and amplify the innovation process. Now new social methods, especially crowdsourcing, have fundamentally altered how innovation is achieved and even who does it.
The sheer proliferation of new online devices and digital consumer channels is pushing leading-edge companies to rethink how they connect with and engage their customers. Here's how an integrated portfolio of technologies including self-service mobile apps, customer communities, and open product development is reshaping today's customer journey.
Dennis Howlett and I finally get our 'cage match' on social business. We will debate whether or not the social enterprise is fact or fiction next Tuesday at 2pm ET. We'll both bring our best arguments and when the dust settles, we'll all collectively be smarter on this topic du jour.
With the Social CRM industry expected to top $1 billion in revenue in 2012, it's growing faster that just about any other segment of social business. Yet the classic challenges of dealing with newly empowered customers but slow-evolving enterprise processes are likely to mean plenty of lost opportunity. To catch up, how can companies better re-conceive the way that they will engage with the customers?
Understanding who knows what inside today's modern organizations can be an exercise in frustration, especially when you're trying to get things accomplished in tight timelines. Social software that delivers insight into the community can help by making it easier to find the right person. SAP's Scott Lawley explores how, by leveraging community connections and interactions, a series of expertise dimensions can be measured, computed, and put to good use to improve collaboration.
Enterprise social media is often touted as a more modern and capable way of communicating that is inherently more open and transparent. Yet it's the ability of these tools to keep collaborative alive and thriving over time that provides much of the value to businesses looking to retain worker knowledge, train up new hires, and get the level of reuse that they ought to from their hard-won organizational experience.