According to a new report customer service is no longer a nice-to-have, but essential for companies who want to attract and retain customers. Yet two-in-three customers have scrapped a planned purchase based on poor customer service. So what are companies doing wrong?
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Mondly's partnership with the Oxford University Press has introduced a custom English learning and assessment module into its language app.
There is nothing wrong with bonding over a beer or two after work, but when it becomes too much, it is important to spot the warning signs of substance abuse and addiction, according to a new study.
McDonald's has used crowdsourcing to find new ideas for its burgers. Finalists can get their own burger design created and sold to over two million daily visitors in outlets across Germany.