For customer experience and UX, time for in-the-moment feedback
'Having a digital experience isn't enough; it has to be easy, seamless, and exceed customer expectations.'
'Having a digital experience isn't enough; it has to be easy, seamless, and exceed customer expectations.'
More than two-thirds of executives, 67%, fear their competitors are further along with 'deep-tech' solutions, such as artificial intelligence and machine learning.
Low-code is paving the way to a more tech-savvy workforce and more opportunities for technology professionals. 'That's a game changer, it's a life changer.'
How ready are organizations for the real-time revolution? Well, there's still a lot of work to be done.
Even your CIO and CTO may need skills refreshes. New studies show it may be just as critical to provide technology and digital skills training to top executives as it is to line workers.
The COVID-19 crisis gave a jolt to efforts to improve customer experience through technology and online channels. However, much of it is still a work in progress.
The majority of IT leaders in a recent survey are concerned about being left behind. Can microservices, containers, and service meshes pave the way to digital transformation quickly and safely?
DevOps works wonders, but the challenge for the year ahead is achieving scale. 'You need to measure outcomes and monitor it going into the future.'
Study finds technology adoption may lag in one department, while accelerating in another. IT can't keep up.
Line-of-business managers provide an earful about the state of their information technology in the current era. It's too siloed, disjointed, and is hurting customer experience.