Joe McKendrick

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Joe McKendrick is an author and independent analyst who tracks the impact of information technology on management and markets. Joe is co-author, along with 16 leading industry leaders and thinkers, of the SOA Manifesto, which outlines the values and guiding principles of service orientation. He speaks frequently on cloud, data, and enterprise computing topics at industry events and Webcasts. As an independent analyst, he has authored numerous research reports in partnership with Forbes Insights and Unisphere Research, a division of Information Today, Inc. In a previous life, Joe served as director of the Administrative Management Society (AMS), an international professional association dedicated to advancing knowledge within the IT and business management fields. He is a graduate of Temple University.

Joe McKendrick is an independent consultant, editor and speaker. Joe has performed project work (white papers, articles, blogs, research and presentations) for the following companies in the IT marketspace: CBS Interactive/CNET/ZDNet (this blog) ebizQ Evans Data Gartner IBM Informatica IDC Microsoft Systinet/HP Teradata Unisphere Reseach, a division of Information Today, Inc. WebLayers Joe has also performed research work for the following sponsoring organizations in partnership with Unisphere Research, a division of Information Today, Inc. IBM Luminex Noetix Oracle Corp. Teradata Informatica International Oracle Users Group Oracle Applications Users Group Professional Association for SQL Server International DB2 Users Group International Sybase Users Group SHARE (IBM large systems users group)

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A BPO revelation

A BPO revelation

Some more food for thought about the economics of business process outsourcing: A report just out of Datamonitor argues that speech-enabled self-service technology may be a better value proposition than using offshore call center agents for low-level transactions. The report estimates that a company can save 25% to 35% per transaction using speech-enabled self-service solutions versus using a call center in an offshore location.

November 18, 2004 by in CXO

The business of IT...  is business

The business of IT... is business

ZDNet's Chris Jablonski cites some of the latest thinking out of Gartner in a compelling piece on the ongoing evolution of IT service management. Gartner analyst Colleen Young is an advocate of IT service management, which, in her words, "professionalizes the IT function.

March 15, 2005 by in CXO