Forrester aims to build CX Cloud, buys FeedbackNow, Glimpzlt
FeedbackNow, maker of those smiley boxes to gauge feedback, and Glimpzlt, an AI firm, are now owned by Forrester.
FeedbackNow, maker of those smiley boxes to gauge feedback, and Glimpzlt, an AI firm, are now owned by Forrester.
Macy's recently named a new CTO, partnered with a retail-as-a-service provider and built out core features to meld its digital and in-store experiences.
Here's a look at what enterprises can learn from Verizon's efforts to bring augmented reality and 360-degree video to technician training in New York City.
Best Buy is faring well across most categories and channels as same store sales jumped 7.1 percent in the first quarter. That growth is its best since 2005.
Focus, value added and convenience are big reasons why Starbucks remains the mobile payment app leader based on eMarketer data. Here's a look at the bigger digital transformation picture.
Facebook's planned move into online dating has analysts concerned about Match's future prospects. Match and IAC execs note that focus matters too. The battle makes for a nice digital business case study.
A report from Forrester highlights how digital transformation efforts are running into a few roadblocks, but the road to digitization was never going to be easy. Humans, and companies, can't stand change.
Comcast's customer base continues to shift due to cord cutting, but it still has the broadband pipes and it's adding value on top of that infrastructure.
Home Depot is melding digital and physical stores, data across various units and delivery, fulfillment and supply chain. The retail giant will also need software and system engineers, UX designers and product managers.
Nike has big digital plans as it goes direct to consumer, aims to innovate faster and build relationships. It is also beefing up its analytics team.