Larry Dignan

Editor-in-Chief, ZDNet; Editorial Director, TechRepublic

Larry Dignan is Editor in Chief of ZDNet and Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CNET Larry has covered the technology and financial services industry since 1995, publishing articles in, Inter@ctive Week, The New York Times, and Financial Planning magazine. He's a graduate of the Columbia School of Journalism and the University of Delaware.

Larry Dignan has nothing to disclose. He does not hold investments in the technology companies he covers.

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Dell: Our customer service has improved

Dell: Our customer service has improved

If you call Dell's customer service department you'll be on hold one-third as long as you would have been this time last year.  Tucked away--actually second to last paragraph--in Dell's earnings release was a tidbit on the customer service.

November 21, 2006 by in Dell

EIC podcast: Dell's music plans; Microsoft's Mojave; Broadband wars

EIC podcast: Dell's music plans; Microsoft's Mojave; Broadband wars

On this week's EIC squared podcast Dan and I assess Dell's MP3 player trial balloon, Vista's Mojave experiment and the broadband wars and whether any of the big players can actually win.First up, Dell floated a trial balloon in the Wall Street Journal today and the general idea is this: Dell is going to try and launch a music player again--this time with software as its big selling point.

July 30, 2008 by in Dell