The luggage maker's global chief e-commerce officer presents his view of customer experience, why it's so important, and how you can improve results in your company. Watch an inspiring short excerpt and then read the complete transcript.
Latest from Michael Krigsman
Learn how the Chief Marketing Officer of AT&T Business drives CX with organizational change at this huge company with $37 billion in revenue. He also talks about 5G and the Internet of Things (IoT).
A top CIO shares crucial points of advice on how to thrive as a technology-focused business leader.
A short video offers crucial advice for every chief information officer. Watch it now and share your comments!
It's time for the enterprise to rethink procurement processes to incorporate digital transformation, customer experience, and culture change as core business imperatives. Read the article to learn from the best practitioners.
At its Modern Customer Experience event in Las Vegas, Oracle showcased products and services on this important topic. This article explains the basics of customer experience, what it is, and how to get there.
The CEO of a company with $23 billion in revenue and 50,000 employees talks about innovation, culture, data, customer relationships, business models, IT vs. OT, and more. Barbara Humpton is a strong and powerful leader who offers practical advice and lessons for every manager. Watch the video and read her comments.
SAP's executive vice president of marketing and communications, Nick Tzitzon, explains how this company of 96,000 employees drives change across the organization. It's an inside look at the real challenges and opportunities of running a large company with lessons for managers in every department.
Digital transformation and the industrial internet of things at energy giant ABB (CxOTalk interview)
Transformation, re-thinking business models, and changing culture are complex, especially in a large organization. Learn how one of the world's largest infrastructure suppliers brought on a Chief Digital Officer to drive change across the organization.