To gain a clearer understanding of how IT leaders can become transformational, we spoke with two respected CIOs. Ben Haines is currently the CIO of Verizon Media and previously was the CIO of companies such as Red Bull, Pabst, and Box. Tim Crawford has held senior IT positions in organizations such as Konica and Stanford University. He is currently a prominent advisor to Chief Information Officers.
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Features alone are not sufficient to build a successful enterprise software company. The crucial element is nurturing relationships with customers that extend for years. An early employee of Salesforce shares the company's history and explains why culture and values matter.