Oracle: Why customer experience is important
Oracle's top marketing leader for customer experience explains why this topic is important, the challenges in making customers happy, and what you can do about it.
Latest from Michael Krigsman
Oracle battles Montclair State over failed IT project
In Oracle's legal battle with Montclair State University, many of the issues revolve around working relationships, communication, and poor collaboration.
Oracle's integration strategy: Customer trade-offs
Oracle OpenWorld opened today in San Francisco, showcasing the company's efforts to integrate its diverse product line and make life simpler for customers.
Social CRM: Interview with Oracle SVP Anthony Lye [podcast]
Oracle's Social CRM product combines social networking and Web 2.0 sensibilities inside a traditional enterprise software wrapper. To learn more, I interviewed Anthony Lye, Oracle's Senior Vice President for CRM.
Oracle innovates with Social CRM
Oracle's innovative Social CRM product joins social networking with true enterprise features such as reliability, security management, and scalability. Given the different skill sets and perspectives required to build consumer and enterprise software, Oracle's ability to combine both into a single package is a significant achievement.
Oracle collaborates with Beehive
From bumble bee-shaped chocolates to signs placed through the conference hall, Oracle is showcasing its Beehive collaboration platform at OpenWorld.Oracle's collaboration vision underscores the growing importance of enterprise 2.
Let's meet at Oracle OpenWorld!
I'm in San Francisco attending Oracle OpenWorld, the company's annual user conference. I'd love to meet readers of this blog to discuss your experiences with IT projects.
Oracle / SAP increase prices
Will you jump for joy to learn that Oracle has raised prices 15%-20% across major product lines? SAP fans shouldn't feel left out, since that company has increased support costs by 5%.
Oracle's self-reported project success/failure statistics
During a meeting (described here by Dan Farber) between Charles Phillips, president of Oracle, and the Enterprise Irregulars, I raised the inevitable implementation failure question:Serious implementation problems continue across the industry, including on Oracle projects. What is Oracle doing to address this issue?
Blogger relations: comparing Oracle and SAP
Oracle recently invited a bunch of bloggers to attend OpenWorld as press, meaning the company would waive the $2000 entrance fee. Under ordinary circumstances this would hardly be interesting, but it's raised compelling questions, including the inevitable comparisons with SAP.