Failed Carbonite upgrade lets customers down
I subscribe to Carbonite's backup service. Over the last couple of days, the teensy Carbonite icon in my system tray has been red, displaying a message that Carbonite's servers are unavailable. Today, I sent email to tech support, only to be informed that someone would get back to me "within 72 hours." That pretty much sucks when I'm paying for a high-availability service. If my hard drive crashes and I need assistance with restore, hopefully I won't need my data within 72 hours.Anyhow, I just received an email from Carbonite, describing a server upgrade problem: