Anyone having the misfortune to pass recently through Heathrow's new Terminal 5 knows the huge project debuted as a case study in full-blown systems failure. Most reports have focused on stranded customers, a crazed supermodel, and Queen Elizabeth's grand opening speech, which called the terminal "a 21st Century gateway to Britain."Here's my rundown of the major failures and why this debacle happened.
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When poor judgment and lousy communication meet genuinely bad technology, it creates an awful perfect storm where IT failure is almost certain. Minnesota's Department of Human Services (DHS) just closed out such a project.
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After writing my last post, which was on this same topic, I learned about 21 special techniques organizations use to deny their true state of failure.This is from the Humor Archives blog, but it's actually not funny at all.
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