Twitter's failure updates: not good enough
Twitter's downtime, lack of reliability and unresponsiveness has annoyed many users. Some observers, me included, chalk it up to inexperienced management, while still acknowledging Twitter's greatness when it works. Finally, the Twitter team has initiated attempts to be more open and transparent with the problems and their attempts to fix the situation. While long overdue, and much appreciated, the Twitter team still has some lessons to learn about communicating failure.