A series of four "mystery outages" have forced the Department of Emergency Services in Queensland, Australia to suspend rolling out a new, $6 million computer-aided dispatch system based on TriTech Software Systems' VisiCAD product.
Latest from Michael Krigsman
Federal authorities charged a former inmate with successfully breaking into prison computer systems and stealing identity information on prison personnel. It can happen to you too.
A leaked Pentagon report said Lockheed Martin, the world’s largest defense contractor, failed to "provide the requisite definition and discipline to properly plan and control complex, multi-billion dollar weapon systems acquisition programs." This allegation casts doubt on Lockheed's ability to manage large programs, including major IT initiatives, successfully. Lockheed should be the poster child for careful project management rather than a symbol of incompetence, greed, and waste.
Yahoo's unlimited storage email service fails under certain conditions that prevent users from accessing their mail. Most likely, poor testing is to blame.
To really understand IT failures, it's helpful to organize, categorize, and line them up like ducks. I group IT failures into management process trials and technical tribulations.
Quick thoughts and a video on the latest from the Consumer Electronics Show 2012.
The US Census Bureau faces cost overruns up to $2 billion on an IT initiative replacing paper-based data collection methods with specialized handheld devices for the upcoming 2010 census. The Bureau has not implemented longstanding Government Accountability Office (GAO) recommendations and may therefore be forced to scrap the program. Harris Corp., the contractor associated with this incompetently managed initiative, was awarded a $600 million contract to develop the handhelds and related software.
What will those wild and crazy web 2.0 guys think of next? Guy Kawasaki, friendly proprietor of alltop.com, offered a MacBook Air loaner to one of his users -- all because the site was too slow on her iPhone. I believe this officially qualifies Guy as offering the best tech support in the known universe.
Massive shipping delays last month at Netflix were caused by hardware failure. Netflix gets the dunce award for lack of transparency in the face of disaster.
A stolen laptop belonging to consulting firm Deloitte contained confidential personal data belonging to 150,000 UK railway workers and all UK Vodafone staff with pensions. How ironic.