The UK House of Commons attacked the Department for Transportation (DfT) for gross mismanagement of a shared services IT project. Here are the details of what happened.
Latest from Michael Krigsman
IBM is really pushing the packaged services. Here is information from CXOtoday.
Hourly billing arrangements are typical on IT projects. However, open-ended billing can create an incentive for consultants to work lots of hours, potentially increasing project duration and cost beyond what may strictly be required.
IBM recently announced a new line of “standardized” service offerings. ComputerWorld has an article today expressing some concerns from customers, who wonder whether they will continue receive the same level of service from IBM as in the past.
Vinnie Mirchandani posts on IBM’s strategy to productize services. Almost a year ago, Vinnie posed this challenge: “IBM’s SI/outsourcing groups do not think like its software group.
Usually, the Deck Chairs blog describes horror stories of waste, hubris, and failure. But not this time!
Easter bunnies and candy make me remember Hershey’s Halloween Hell. Apparently, I’m not alone, since the ERP channel recently wrote about the same topic.
Sam Dillon reports in the New York Times on states’ expensive efforts to implement new computerized record systems for tracking student grades, performance, attendance, and other data. These are complex and expensive systems, and many state education departments are seeing poor management result in many millions of dollars of waste.