Salesforce.com, has extended its service and support product line with Service Cloud, a set of technologies integrating social media with traditional call center data.
Latest from Michael Krigsman
Twitter's power to broadcast confidential information unobtrusively remains a genuine security risk to government and private sector organizations.
Social media and Enterprise 2.0 tools, such as Facebook and Twitter, have grown in popularity, with millions of users and lots of attention from the press. The enterprise continues to have mixed emotions toward these applications.
Twitter erroneously suspended, and subsequently restored, a prominent researcher's account two months after he tweeted a security warning intended to inform his audience about an imminent threat.
Boston's FOX television news asked me to participate in a segment explaining how end-users can lower risks associated with social networking. Here's the video.
Folks in many companies do not understand the natural cycle of failure, and therefore are doomed to repeat the same mistakes over and over again. This video teaches us to value the lessons of failure.
Technology consultant and blogger, Sarah Cortes, used Twitter to escape a hospital she claims tried to intimidate her into unneeded spinal surgery.
Guest blogger, Paula Thornton, questions basic assumptions of Enterprise 2.0 and what that means for failure in the social business world.
Social media is a magnet for hype because it embodies the specifically Western desire to create democracy everywhere. Blogs, wikis, Twitter, and other "flattening" tools transfer power from IT to users, giving social media practitioners the special fervor of those fighting for their own version of peace, justice, and all-around goodness. The democratization of power, whether in society or inside an organization, brings strong passions; social media advocacy is no exception.
Dennis Howlett raised the issue of posturing in the Enterprise 2.0 world and I followed with a discussion of social media power politics and naivete. Now, Geek and Poke offers up this cartoon in response.Sometimes humor tells the most serious story.