Oliver Marks


Oliver Marks consults and advises with on international digital business strategy, previously ran HP's Global Digital Enterprise Transformation team, managed the Sony PlayStation 'WorldWide Studios' collaboration and workflow environment, and has worked with the American Management Association, Sun, Docent/SumTotal Systems, Harvard Business School and McKinsey & Company. Oliver has dual US/UK citizenship, speaks at various conferences and on the occasional webinar. He is based in San Francisco. His personal site is www.olivermarks.com.

Oliver Marks professional work is defined by an objective viewpoint of the broad spectrum of vendors and options available to his clients and readers of this blog. Oliver provides an impartial perspective of vendors and is focused on contractual affiliation with end user clients in order to select appropriate solutions. As such he has no business relationships with the companies or services he recommends. The opinions, concepts and views put forward in this blog are solely those of Oliver Marks.

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Enterprise 2.0 ROI Metrics: One Size Doesn't Fit All

Enterprise 2.0 ROI Metrics: One Size Doesn't Fit All

'The ROI of Online Customer Service communities' by Forrester customer experience and relationship management analyst Natalie Petouhoff is a $US 1,999 'Total Economic Impact™ Analysis' (TEI) report.Mike Krigsman over at his 'IT failures' blog here on ZD Net seems impressed by the report's findings, so I took a quick look at what is publicly available at Forrester.

July 6, 2009 by in Banking

SAP's Schwarz & Sikka: The Road to More Agile Business Performance

SAP's Schwarz & Sikka: The Road to More Agile Business Performance

Last week I had the opportunity to spend time with SAP CTO Vishal Sikka and separately SAP executive board member John Schwarz, and I've been ruminating on our conversations a lot since those meetings. Fortunately I was part of a group of bloggers who have been following SAP closely, and their questions and insight were a valuable addition to the conversations and my education given their deep knowledge and practical experience.

July 31, 2009 by in Banking