Top 8 trends shaping digital transformation in 2021
Research from Salesforce MuleSoft and third-party findings highlight some of the top 2021 trends facing CIOs, IT leaders, and organizations in their digital transformation journey.
Research from Salesforce MuleSoft and third-party findings highlight some of the top 2021 trends facing CIOs, IT leaders, and organizations in their digital transformation journey.
Corporate purpose is at the heart of business resiliency and growth in the next normal. Purpose has the power to unify all stakeholders during and after the pandemic.
McKinsey research shows how data analytics helps sales professionals be more productive and win more deals. The research also shows that the future of sales is about remote, digital customer engagements, and working from anywhere.
Research shows the relationship between employee experience (EX) and customer experience (CX) and its impact on accelerated growth.
Understanding the macro trends shaping technology, the economy, and society as a whole is the first step for any business seeking to survive -- let alone thrive--— as they navigate a series of crises. Businesses must plan for the future, not a return to the past.
Over 15,000 consumers and business buyers weigh in on the future of customer engagement in Salesforce's fourth edition of the State of the Connected Customer global research report.
The key to personal and professional success is simple: Tune in to your customers and turn down the noise. The path to deep understanding begins with deep and active listening.
As companies continue to adopt digital technologies that make working from anywhere feasible, it is important that the digital experience we are building is also one that becomes a more human experience.
Kara Goldin is the founder and CEO of Hint and author of a new book Undaunted. Goldin spoke to Ray Wang and Vala Afshar about how successful entrepreneurs can innovate and disrupt industries.
Don Tapscott is one of the world’s leading authorities on the impact of technology on business and society. He shares his future vision of a new social contract for a digital age based on the devastating impact of COVID-19 pandemic in the next decade.