Retailers must plan for mobile dominating the shopper experience, social networks growing influence. and artificial intelligence-powered, personalized product recommendations in order to successfully reach their full potential during the 2018 holiday shopping season. Here are the five biggest trends that will dominate this holiday season.
Unless your customers trust you -- and trust your use of technologies -- your business may soon be on the losing side of the customer experience battle. Customers want to know that the companies they do business with have trust as their most important core value and guiding principle.
As new technologies emerge in what some have dubbed the Fourth Industrial Revolution, innovative companies have already begun to adapt, prompting reevaluations of workforce development strategies. Artificial intelligence, in particular, brings new possibilities -- like increased productivity and innovation. It also has sweeping implications for employee skill sets.
Tom Peters is one of the most influential business management experts in the world. In a digital economy, where customer experience is as important as a company's products or services, Peters' new book provides us the tools we need to compete and grow, while delighting our employees, customers, partners and communities.
Designing experiences for flow and continuous motion is an emerging trend in its infancy. Designing organizations for flow is not even being conceived of by most, and yet it is a foundational element for delivering the optimal user experience. We manage our resources including data, ideas and innovation, communications, expertise and even colleagues the same way as we do our customers, amassing them and bringing them to a standstill before processing and releasing them again. This must change.
Research highlights how skills needs have changed due to new technologies and the evolving nature of work. The research also uncovers what barriers exist to ensuring that new graduates and existing workers are prepared for today and tomorrow's workplace.
Innovation and scale attract quite different types of people, require different approaches and toolsets, and represent different phases in the lifecycle of a product, process, or even a company.
New State of the Connected Customer research reveals a closer look at how customer expectations are shaping the CIO mandate on innovation, customer-facing tech, and artificial intelligence.
3D printing, aka Additive Manufacturing, is changing the way things are made; and not just on a small scale or prototyping sense, but changing the way global scale production gets done.